Frequently Asked Questions
Find answers to common questions about your shopping experience
How do I determine my size?
Please refer to our comprehensive Size Guide available on each product page to find your perfect fit based on body measurements.
Can I change or cancel my order after it has been placed?
Orders are processed quickly; however, you can request a cancellation within 1 hour of purchase by contacting our support team.
Are your materials sustainably sourced?
Bench Online is committed to ethical fashion. We use a mix of organic cotton and recycled fabrics across our seasonal collections.
How do I track my delivery?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
What should I do if I receive a damaged item?
Please contact our customer service team immediately with your order number and a photo of the defect for a priority replacement.